Its been almost 3 months now. I have called the customer care almost 20-25 times.
I got a call from Airtel telling me that since I am a valuable customer(?!?), they are offering a new 1799 plan with 4mbps speed. I agreed, told them to change my plan. I was promised a weeks time. 5 days later, i get a call from them, saying its not possible at my address.
a week later I again get their call. I asked them to first confirm if they can provide or not. They say yes its possible. 5 days later…same thing. Not possible. This has been the case since past 3 months. I have got their call almost 5 times now. Every time the same thing! Disappointing!

I am surprised how such a big company cannot install a small device for someone who is ready to pay! Don’t think there’s a word called "customer satisfaction" in their dictionary!

If ANYONE FROM AIRTEL IS READING THIS, PLEASE TAKE NOTE.